terms and conditions
Booking and Payment
Upon booking, a non-refundable deposit is required. Full payment must be received by 14 days before course dates. Courses may be rescheduled with more than 14 days notice to within 18 months of the original course date. After 18 months, the initial non-refundable deposit will be considered forfeit, and a new booking will need to be made.
Cancellation Policy
Courses may be cancelled or rescheduled until 14 days before course, and cancelled courses will be refunded, minus the deposit. No changes or cancellations are permitted after 14 days from the course date (exception of cancellation due to safety issues, see below).
Safety Cancellations by On The Rocks
Courses may run rain or shine, but On The Rocks will occasionally cancel courses due to extreme weather or unsafe conditions, or in the case that a guide is injured or ill and no replacement can be provided. We will give as much notice as possible, but it is possible that a cancellation notice may be provided as late as the day of the course. Courses cancelled for safety reasons may be rescheduled within 18 months of the original course date or cancelled and refunded, minus the deposit.
On The Rocks may cancel or reschedule courses due to public health measures or according to our COVID-19 policy, with or without notice. In the case of such a cancellation, climbers may choose to reschedule within the next 18 months or receive a refund, minus the deposit.
When a course is cancelled or a client is asked to leave due to an intentional or repeated non-compliance with safety or COVID-19 protocols, there will be no rescheduling or refund issued, and the client may be ineligible to participate in any future On The Rocks Climbing Guides courses.
Although we do not wish to cancel scheduled courses, the safety of climbers and guides is a priority.
Climber Responsibilities
Course participants are required to sign the On The Rocks Activity Waiver (Participants under the age of 18 must have a waiver signed by a parent or guardian, and must be accompanied by a parent or guardian).
Participants (or parents and guardians) are ultimately responsible for safety decisions, and if you have any questions or concerns, please ask.
Rock climbing can be relatively strenuous, and it is your responsibility to inform your guide of any relevant health concerns or allergies, or to consult with a physician before choosing to participate in a course.
Participants are expected to follow safety guidelines explained by your guide. Disregarding safety measures can be extremely dangerous and may lead to participants being asked to leave the course. During the COVID-19 pandemic, additional safety measures are in place, which must also be followed.
Gift Card Policy
Gift Cards do not expire. They may be used for booking deposits or course fees, but cannot be redeemed for cash. Once they have been used, they are subject to our Booking Policy (above). If a refund is permitted according to the Booking Policy, the value will be returned to the Gift Card.
To use a Gift Card, for balance inquiries, or in the case of lost Gift Card info, please contact us at info@ontherocksclimbing.com
